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Call center support from Thelocalize makes it easy for you to create a smooth, enjoyable customer experience while meeting the needs of your business. It doesn’t matter if your operation is multilingual or you primarily communicate with your customers in just one or two languages, we can provide you with the quality call center support you need.

All of our call center agents take our thorough assessment test to determine their level of competency. Our tests accurately gauge the fluency of each candidate because they’re based on industry-leading language policies and language content standards. Before our call center representatives become a member of our team, we make sure they’re fully qualified for the demands of the job.

Over-the-Phone Interpretation

Over the phone interpretation services from Thelocalize are available 24 hours a day, 7 days a week. With state-of-the-art call center technology and a highly skilled workforce, we can respond to your interpretation needs immediately.

Our team of telephone interpreters is fully trained, making them proficient in multiple over-the-phone interpretation techniques.

Staffing

The people you hire, especially the people who deal with your customers and clients, are extremely important to your business. That’s why we staff a wide variety of positions at full-time, part-time, and contract positions.

Our translation service provider specializes in staffing services with attention to your translation needs. We can help you find the right candidates, even if you don’t have any special language requirements.

Outbound Calling

Let Thelocalize do all the calling for you! We maintain the highest standards in privacy and are fully licensed to boost your profits by providing you with quality outbound calling services. Our team of call center agents can help you reach non-English speaking customers without the need to hire additional staff.

Overflow Support

If your call center is falling behind, Thelocalize can help with overflow support. We offer flexible packages to ensure we’re able to provide you with just the right amount of call center services.

If you’re dealing with an influx of calls, route them to our team where our full-time staff is available to help you cover high call volumes throughout the day. Each team member is specifically trained to meet your requirements. That includes following scripts so they can provide the same level of service as your in-house employees.